More Than Perfect® Blog

I’m Baaaack…And What a Journey It’s Been!

Jul 3, 2018 | Customer Experience

When accommodating largely international customers, it’s important to cut out the fluff, jokes, and incidental points. Concentrate on the important information that needed to be communicated.

How to Develop A Customer Service Strategic Plan [FREE DOWNLOAD]

Jun 26, 2018 | Customer Service

Help create the right culture that supports the objectives, goals and aspirations of the business. Our guide is a starting point for service businesses to create a shared, focused strategy for exceeding customer expectations.

3 Must Read Articles For Your Business and a Great Infographic on CRM

Apr 3, 2018 | Customer Service

"The way to develop the best that is in a man (or woman) is by appreciation and encouragement." ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a...

6 Ways Leaders Give Customer Service Associates Great Feedback

Mar 27, 2018 | Customer Service

“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be...

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- John Ryan, Vice President World Service Technologies – American Express Servicing Portal

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

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Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

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