Meet Paul Rutter

Paul Rutter is an Expert in Creating the Experience of a Lifetime.

Having spent over 30 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Through teaching his audience to stop viewing perfect as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service.

Over the past three decades, as a Senior Executive, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients and co-workers was a way of life. His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.

Paul is the author of “Repeat Business Inc: The Business of Staying in Business”, an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association.

Paul has a Bachelor of Science in Education from Boston University, and spent years as an educator before joining the hospitality industry. His time in the classroom gave him the skills to command a room and conduct productive and efficient workshops.

Smooth Sailing Communication has been Paul Rutter’s passion and mission for the last decade. He is now taking his years of customer service expertise in hospitality, his travels on the high seas, and his work with organizations to implement his signature program More Than Perfect® Customer Service.

Paul believes the service a company delivers is what sets the course for long-term success. In the ever-changing world of technology, a customer’s voice can be faster than ever with the rise of the Internet.

Companies today are facing the challenge to stay innovative and keep employee engagement high. Paul implements the Culture of Service, a fresh look at how to challenge and reward your team resulting in maximum performance and engagement.

With Paul’s expert navigation, he will help your team and company chart a course for smooth sailing and a More Than Perfect® customer experience.