Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
“Paul Rutter provides 50 concise lessons all of which are applicable to attracting and retaining customers in virtually any business, supported by anecdotes from Paul’s up close and personal career with employees and customers.”
Adam Goldstein, President and COO of Royal Caribbean Cruises, Ltd.
Failing to account for the customer experience can undermine the best planning for future business growth. Learn from China’s example.
Be prepared. Learn to differentiate between a real customer service emergency and just a situation that can be corrected.
People can handle bad news as long as it is delivered promptly. Customers remember the service a lot longer than they remember the price. The worst thing you can do is leave them hanging.
Keep Your Customers
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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.
15751 Sheridan St. #220
Ft Lauderdale, FL 33331