More Than Perfect® Blog
Failing to account for the customer experience can undermine the best planning for future business growth. Learn from China’s example.
Be prepared. Learn to differentiate between a real customer service emergency and just a situation that can be corrected.
People can handle bad news as long as it is delivered promptly. Customers remember the service a lot longer than they remember the price. The worst thing you can do is leave them hanging.
For employers and employees, being flexible is especially important when working globally. One size definitely does not fit all.
Are customer service standards the same the world over? Understand how going global will affect your organization and develop an awareness to make strategically advantageous decisions.
Preparation is key to a great customer experience when serving people from other cultures. Read up on customs, foods, and accepted cultural behaviors and habits.
When accommodating largely international customers, it’s important to cut out the fluff, jokes, and incidental points. Concentrate on the important information that needed to be communicated.
"The way to develop the best that is in a man (or woman) is by appreciation and encouragement." ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a...
“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be...
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