by Paul Rutter | Customer Service
Here are five great tips, while mostly concerned with the hotel industry, are relevant to any business that deals with customers. Attitude, disposition, empathy, creating relationships, consistency and follow through are all great reminders for any business. Customers...
by Paul Rutter | Customer Service
In the business world, trust is built up over time. The first time you do business with a company, it might be a small project or a small purchase, and if the company proves itself, the next time you come back, it might be for a bigger project or purchase. According...
by Paul Rutter | Customer Experience, Customer Service
“If you can’t measure it, you can’t improve it.” ~Peter Drucker Metrics are big, and they are here to stay. What are metrics, you may be asking? A metric is a standard for measuring or evaluating something or someone. Metrics are very big in...
by Paul Rutter | Customer Experience, Customer Service
National Customer Service Week this year is from October 1st through Oct 5th. During this time, we celebrate all things having to do with customer service. Did you know there is an annual Customer Service Week? Probably not. It started in 1992 when the U.S. Congress...
by Paul Rutter | Customer Experience, Customer Service
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. ~ W. Edwards Deming There are many, many companies that do a fantastic job with customer service, and you have probably dealt with...
by Paul Rutter | Company Culture, Customer Service
“Being a great place to work is the difference between being a good company and a great company.” ~Brian Kristofek, President and CEO, Upshot The importance of a well-defined and well-executed company culture cannot be overstated. Many employees, especially...
