by Paul Rutter | Company Culture, Customer Service
“Being a great place to work is the difference between being a good company and a great company.” ~Brian Kristofek, President and CEO, Upshot The importance of a well-defined and well-executed company culture cannot be overstated. Many employees, especially...
by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...
by Paul Rutter | Company Culture
It’s good to be flexible in all areas of your life, right? Whether it’s a part of your health and wellness routine (stretch those muscles), your personal life (can you pick up the kids today, I don’t feel well), or your professional life (I have a couple of extra...
by Paul Rutter | Company Culture
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
by Paul Rutter | Company Culture, Customer Service
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of your time as a...
