More Than Perfect® Blog
Here are the six strategies that put the customer first in everything that an organization does for overall satisfaction, loyalty and repeat business.
Failing to account for the customer experience can undermine the best planning for future business growth. Learn from China’s example.
Be prepared. Learn to differentiate between a real customer service emergency and just a situation that can be corrected.
People can handle bad news as long as it is delivered promptly. Customers remember the service a lot longer than they remember the price. The worst thing you can do is leave them hanging.
For employers and employees, being flexible is especially important when working globally. One size definitely does not fit all.
Are customer service standards the same the world over? Understand how going global will affect your organization and develop an awareness to make strategically advantageous decisions.
Preparation is key to a great customer experience when serving people from other cultures. Read up on customs, foods, and accepted cultural behaviors and habits.
When accommodating largely international customers, it’s important to cut out the fluff, jokes, and incidental points. Concentrate on the important information that needed to be communicated.
Help create the right culture that supports the objectives, goals and aspirations of the business. Our guide is a starting point for service businesses to create a shared, focused strategy for exceeding customer expectations.