More Than Perfect® Blog

The Art of Customer-Focused Leadership and How To Bring It Back

Here are the six strategies that put the customer first in everything that an organization does for overall satisfaction, loyalty and repeat business.

When Planning for Business Growth, Think Things Through

Company Culture, Customer Service

Failing to account for the customer experience can undermine the best planning for future business growth. Learn from China’s example.

What Could Possibly Go Wrong?

Customer Service

Be prepared. Learn to differentiate between a real customer service emergency and just a situation that can be corrected.

How Greyhound Lost Me As A Customer

Customer Experience, Customer Service

People can handle bad news as long as it is delivered promptly. Customers remember the service a lot longer than they remember the price. The worst thing you can do is leave them hanging.

Expand Your Business by Being Flexible From the Top Down

Company Culture

For employers and employees, being flexible is especially important when working globally. One size definitely does not fit all.

You’ve Decided You’re Going Global. Great—Now What?

Customer Service

Are customer service standards the same the world over? Understand how going global will affect your organization and develop an awareness to make strategically advantageous decisions.

When Working With Other Cultures, Who Adapts: Them or Us?

Customer Experience

Preparation is key to a great customer experience when serving people from other cultures. Read up on customs, foods, and accepted cultural behaviors and habits.

I’m Baaaack…And What a Journey It’s Been!

Customer Experience

When accommodating largely international customers, it’s important to cut out the fluff, jokes, and incidental points. Concentrate on the important information that needed to be communicated.

How to Develop A Customer Service Strategic Plan [FREE DOWNLOAD]

Customer Service

Help create the right culture that supports the objectives, goals and aspirations of the business. Our guide is a starting point for service businesses to create a shared, focused strategy for exceeding customer expectations.

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Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

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