by Paul Rutter | Company Culture, Uncategorized
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw When your co-workers are also the people you live with, communication challenges are bound to occur. Why? Because when you live and work with the same people,...
by Paul Rutter | Customer Experience, Customer Service, Uncategorized
The purpose of a business is to create a customer who creates customers. ~Shiv Singh Unless you work in a profession where you have absolutely no human contact whatsoever, you’re bound to hear a complaint from someone now and then. Sometimes it’s a customer...
by Paul Rutter | Uncategorized
What is one aspect of the market you have complete control over? Customer service. In my book Repeat Business Inc.: The Business of Staying in Business, I write that to grow market share and increase customer loyalty, you must commit to providing unforgettable...
by Paul Rutter | Uncategorized
“Multi-tasking is merely the opportunity to screw up more than one thing at a time.” ~ Steve Uzzell, Photographer, Author, Speaker To multitask or not to multitask, that is the question. Maybe the better question would be: Are humans any good at it? The term...
by Paul Rutter | Uncategorized
“Better the devil you know than the devil you don’t.” ~ R. Taverner Every successful business needs a devil. It might be a big devil or a little devil, a part time devil or full time devil. Now before you call the exorcist, let’s examine why having a devil can be a...
by Paul Rutter | Uncategorized
“How many people are completely successful in every department of life? Not one. The most successful people are the ones who learn from their mistakes and turn their failures into opportunities.” ~ Zig Ziglar, Author & Speaker We’ve all done it. Yes, even...