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7 Ways To Incorporate Your Service Culture Standards

7 Ways To Incorporate Your Service Culture Standards

by Paul Rutter | Company Culture, Customer Experience, Customer Service, External Customer

“Culture is about performance, and making people feel good about how they contribute to the whole.”  ~Tracy Streckenbach In a previous post we talked about the 4 Building Blocks of a More Than Perfect® Service Culture. Now that the culture has been established, how do...
Customer Complaints Against Airlines Soar to 70%

Customer Complaints Against Airlines Soar to 70%

by Paul Rutter | Customer Experience, Customer Service, External Customer

Business Insider’s article “Customer Complaints Against Airlines Soar 70% Following Incident where a United Passenger was Dragged off a Plane” addresses the correlation between the incident and customer satisfaction. WASHINGTON (Reuters) – U.S. airline passenger...
9 Essential Service Lessons I Learned Living With My Customers

9 Essential Service Lessons I Learned Living With My Customers

by Paul Rutter | Company Culture, Customer Experience, Customer Service, External Customer

 “Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” ~Bruce Ernst, V.P. of Product Management at Monetate How crazy...
Catering to ALL Your Customers

Catering to ALL Your Customers

by Paul Rutter | Customer Experience, Customer Service, External Customer

In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service”  author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
The Importance of Problem Solving in Customer Service

The Importance of Problem Solving in Customer Service

by Paul Rutter | Customer Experience, Customer Service, External Customer

In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service”  author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
Actions Speak Louder Than Words

Actions Speak Louder Than Words

by Paul Rutter | Customer Experience, Customer Service, External Customer

In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service”  author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal