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Get Involved in the Community and Build Customer Loyalty

Get Involved in the Community and Build Customer Loyalty

by Paul Rutter | Company Culture, Customer Service, External Customer, Internal Customer

“If people believe they share values with a company, they will stay loyal to the brand.” ~ Howard Schultz Growing up, I played Little League baseball for a team called Guthrie’s. What is a Guthrie you may ask? I have no idea! It was the name on our jersey, and all I...
Burning The Midnight Oil: Why Corporate Balance is Essential to Success

Burning The Midnight Oil: Why Corporate Balance is Essential to Success

by Paul Rutter | Company Culture, Internal Customer

”Productivity isn’t about being a workhorse, keeping busy or burning the midnight oil…It’s more about priorities, planning and fiercely protecting your time.” ~Margarita Tartakovsky, Writer It’s safe to say we’ve all done it at some point in our life. It could have...
Keep It At Bay: How To Handle Frustration With Your Team

Keep It At Bay: How To Handle Frustration With Your Team

by Paul Rutter | Company Culture, Internal Customer

“Expectation is the mother of all frustration.” ~ Antonio Banderas I love the game show Jeopardy. I’m always learning something new, but it’s a bit disheartening to see how little I know compared to the real contestants. With that in mind, let’s play Jeopardy! In the...
Sitting on The Fence: The Importance of Decision Making and Execution

Sitting on The Fence: The Importance of Decision Making and Execution

by Paul Rutter | Customer Experience, Customer Service, External Customer, Internal Customer

“Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.” ~ Scott Adams, creator of “Dilbert” Why is it that some people can see a problem and make a decision on how to fix it in a matter of minutes, and others...
Stealing Someone’s Thunder: Why Giving Credit is Essential

Stealing Someone’s Thunder: Why Giving Credit is Essential

by Paul Rutter | Company Culture, Internal Customer

“It is amazing what you can accomplish when you do not care who gets the credit.” ~Harry S. Truman You and your team worked hard on that last project.  You spent many hours after work, and even came in on the weekends to get it finished on time and under budget.  You...

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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal