by Paul Rutter | Company Culture, Customer Service, External Customer, Internal Customer
“If people believe they share values with a company, they will stay loyal to the brand.” ~ Howard Schultz Growing up, I played Little League baseball for a team called Guthrie’s. What is a Guthrie you may ask? I have no idea! It was the name on our jersey, and all I...
by Paul Rutter | Company Culture, Internal Customer
”Productivity isn’t about being a workhorse, keeping busy or burning the midnight oil…It’s more about priorities, planning and fiercely protecting your time.” ~Margarita Tartakovsky, Writer It’s safe to say we’ve all done it at some point in our life. It could have...
by Paul Rutter | Company Culture, Internal Customer
“Expectation is the mother of all frustration.” ~ Antonio Banderas I love the game show Jeopardy. I’m always learning something new, but it’s a bit disheartening to see how little I know compared to the real contestants. With that in mind, let’s play Jeopardy! In the...
by Paul Rutter | Customer Experience, Customer Service, External Customer, Internal Customer
“Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.” ~ Scott Adams, creator of “Dilbert” Why is it that some people can see a problem and make a decision on how to fix it in a matter of minutes, and others...
by Paul Rutter | Company Culture, Internal Customer
“It is amazing what you can accomplish when you do not care who gets the credit.” ~Harry S. Truman You and your team worked hard on that last project. You spent many hours after work, and even came in on the weekends to get it finished on time and under budget. You...
