More Than Perfect® Blog

How Greyhound Lost Me As A Customer

Jul 31, 2018 | Customer Experience, Customer Service

People can handle bad news as long as it is delivered promptly. Customers remember the service a lot longer than they remember the price. The worst thing you can do is leave them hanging.

Expand Your Business by Being Flexible From the Top Down

Jul 24, 2018 | Company Culture

For employers and employees, being flexible is especially important when working globally. One size definitely does not fit all.

You’ve Decided You’re Going Global. Great—Now What?

Jul 17, 2018 | Customer Service

Are customer service standards the same the world over? Understand how going global will affect your organization and develop an awareness to make strategically advantageous decisions.

When Working With Other Cultures, Who Adapts: Them or Us?

Jul 10, 2018 | Customer Experience

Preparation is key to a great customer experience when serving people from other cultures. Read up on customs, foods, and accepted cultural behaviors and habits.

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