More Than Perfect® Blog
Stop Believing These 5 Customer Service Myths Right Now!
Take a closer look behind today’s most popular customer service myths, and you may uncover a fresh new way to boost customer loyalty and generate repeat business.
The Art of Customer-Focused Leadership and How To Bring It Back
Here are the six strategies that put the customer first in everything that an organization does for overall satisfaction, loyalty and repeat business.
When Planning for Business Growth, Think Things Through
Failing to account for the customer experience can undermine the best planning for future business growth. Learn from China’s example.
What Could Possibly Go Wrong?
Be prepared. Learn to differentiate between a real customer service emergency and just a situation that can be corrected.
Keep Your Customers Raving Fans
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