by Paul Rutter | Customer Service
Every business, large or small, at some point has to decide if they want to expand into other markets or other countries. There are pros and cons to each side. Increased market share and higher profits look great, but do you really want to deal with shipping and...
by Paul Rutter | Customer Service
Every business needs a customer service strategic plan. Service is the primary entity every business sells. The products or other offerings you market are incidental without customers to buy them. All businesses sell solutions to a customer’s problem. However, it is...
by Paul Rutter | Customer Service
“The way to develop the best that is in a man (or woman) is by appreciation and encouragement.” ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a different...
by Paul Rutter | Customer Service
“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be delicate. But rest assured,...
by Paul Rutter | Company Culture, Customer Service
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of your time as a...
by Paul Rutter | Customer Service
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It’s always great to read what others are writing about within your industry. Some people like to have...