by Paul Rutter | Customer Service
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer service department, so I...
by Paul Rutter | Customer Service
“Human beings are works in progress that mistakenly think they’re finished” ~Dan Gilbert, Harvard Psychologist The quote above is one of my favorites. No human being is ever a “finished” product. We are always growing, learning and developing. The person we are today...
by Paul Rutter | Customer Service
“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” ~Bruce Ernst It seems safe to say that most businesses know if they...
by Paul Rutter | Customer Service
“I could agree with you, but then we’d both be wrong.” ~Oscar Wilde Everyone loves a good quote, at least I do. At their best, they can inspire, motivate and get you on the right path. In business, the best quotes talk about attitude, building relationships,...
by Paul Rutter | Customer Service
“Dealing with employee issues can be difficult, but not dealing with them can be worse” ~ Paul Foster With deference to the 1970 Donny Osmond smash hit, “One bad apple can spoil the whole bunch.” (If you have no clue who or what I’m talking about, ask your...
by Paul Rutter | Customer Experience, Customer Service
“This year, let’s resolve to make better bad decisions”. ~Anonymous It’s the New Year, and that means we make resolutions that we sometimes keep for as long as a day, a week or (if we are really determined) even a month. And then it’s back to the same old same old....