More Than Perfect® Blog

Hospitality Customer Service Secrets Everyone Can Use

Oct 30, 2018 | Customer Service

Attitude, disposition, empathy, creating relationships, consistency and follow through are all areas in which employees should excel in to provide more than perfect customer service.

Banking the Currency of Trust with Customer Care

Oct 16, 2018 | Customer Service

Don’t let a customer lose trust in an instant. Building trust is a non-stop endeavor.

The Power Behind Customer Service Metrics

Oct 9, 2018 | Customer Experience, Customer Service

How using metrics is essential to lifetime business value and long-term customer loyalty.

It’s Customer Service Week! Let’s Celebrate!

Oct 2, 2018 | Customer Experience, Customer Service

We all know that customer service is just one part of the customer experience, and getting it right is the fastest way to repeat business and gain customer loyalty.

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I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

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I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc