by Paul Rutter | Company Culture, Customer Service
“To keep a customer demands as much skill as to win one.” ~Proverb Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Service, External Customer
“You don’t need permission from a boss to make a customer feel great.” ~Jeffrey Gitomer While consumers are finding ever more ways to let companies know their complaints, there needs to be a revolution in how companies can be creative to personalize More Than Perfect®...
by Paul Rutter | Company Culture, Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“What is the shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don’t forget that feedback is one of the essential elements of good communication.” ~ Anonymous Do you want to grow your business? Of course you do. That’s why...