by Paul Rutter | Customer Experience, Customer Service
“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” ~Lauren Freedman, President of the E-tailing Group For most of our lives, we have been told how important excellent communication skills will...
by Paul Rutter | Customer Experience, Customer Service
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~ Richard Branson Have you ever stopped doing business with a company or brand because they didn’t live up...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...
by Paul Rutter | Customer Experience
“An investment in knowledge pays the best interest.” ~ Benjamin Franklin Education is the key to improvement, no matter how it comes about. We can all learn from books, articles, videos, webinars, classes, etc. The number one way to learn is from people who have done...