“An investment in knowledge pays the best interest.” ~ Benjamin Franklin
Education is the key to improvement, no matter how it comes about. We can all learn from books, articles, videos, webinars, classes, etc. The number one way to learn is from people who have done what we are trying to do, who have been there before, made the mistakes, learned from them and can lead the way.
But people need to be open to being educated. It will not happen if their minds are closed, and their attitude is “I know it all, so why should I care?”
Forward thinking companies are continually offering classes and workshops to their employees to expand their horizons and think on a different level. Most of these in-house offerings are free, but if there is a charge, the company will usually foot the bill.
Another way to learn and grow is to attend conferences, where like-minded people get together to learn about new ideas, new technology, and better ways to serve their customers. With that in mind, here is a list of some of the top Customer Experience conferences in 2017. They can run from one day to one week. This list is by no means all-inclusive, but if you see one happening in your area, or being coordinated by an organization you are a member of, you might want to consider attending.
- Professional Association for Customer Engagement 2017 PACE Convention & Expo
April 2 – 5, 2017
- Medallia’s Experience 2017
April 18 – 23, 2017
- Customer Service Experience
- Clarabridge’s C3
May 1 – 3, 2017
- The 13th Annual Customer Experience Conference
May 4-5, 2017
New York, NY
- CXPA Insight Exchange
May 16 – 17, 2017
- Forrester’s CXNYC
June 20 – 21, 2017
New York City
- Customer Experience Exchange Retail
July 4-5, 2017
London, United Kingdom
- Customer SuccessCon East
August 17, 2017
- Forrester’s B2B Marketing
September 26-27, 2017
- Walker B-to-B Customer Experience Summit
September 26-28, 2017
San Antonio, TX
- CX Day
There are many more Customer Experience conferences scheduled around the world. To stay at the forefront of exceeding expectations, and having your customers become raving brand ambassadors, attending one of these conferences might be just what the doctor (or CEO) ordered.
To add to this list, please leave a comment below.