by Paul Rutter | Customer Experience, Customer Service, External Customer, Internal Customer
“Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.” ~ Scott Adams, creator of “Dilbert” Why is it that some people can see a problem and make a decision on how to fix it in a matter of minutes, and others...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“The customer’s perception is your reality” ~Kate Zabriskie In a recent post, we talked about perception versus reality, where we discussed customer service meeting customer expectations. Because this is such an important topic and so valuable to your bottom line, I...
by Paul Rutter | Company Culture, External Customer
“Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.” ~Dale Carnegie, Best Selling Author The last thing a company wants to do is neglect...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...