by Paul Rutter | Company Culture
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
by Paul Rutter | Company Culture, Customer Service
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of your time as a...
by Paul Rutter | Customer Service
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It’s always great to read what others are writing about within your industry. Some people like to have...
by Paul Rutter | Company Culture
“Every friendship is different because everyone’s personality is different.” ~Nargis Fakhri Luckily, we are all different. Different heights, different weights, and most importantly, different personalities. Can you imagine if we were all the same? If we all walked,...
by Paul Rutter | Customer Service
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer service department, so I...
