by Paul Rutter | Customer Service
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer service department, so I...
by Paul Rutter | Company Culture
“There is an amazing power getting to know your inner self and learning how to use it and not fight with the world. If you know what makes you happy, your personality, interests and capabilities, just use them, and everything else flows beautifully”. ~Juhi Chawla Have...
by Paul Rutter | Customer Experience
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” ~Valeria Maltoni Loyalty programs were originally designed to reward those customers who frequent businesses on a...
by Paul Rutter | Customer Service
“Human beings are works in progress that mistakenly think they’re finished” ~Dan Gilbert, Harvard Psychologist The quote above is one of my favorites. No human being is ever a “finished” product. We are always growing, learning and developing. The person we are today...
by Paul Rutter | Customer Service
“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” ~Bruce Ernst It seems safe to say that most businesses know if they...
