by Paul Rutter | Uncategorized
“If people like you, they will listen to you, but if they trust you, they will do business with you.” ~ Zig Ziglar What do Amazon, FedEx, Nordstrom and Ritz-Carlton have in common? Besides being some of the most recognizable brands in the world, they are four...
by Paul Rutter | Uncategorized
“We don’t see things as they are. We see them as we are.” ~ Anais Nin It’s the age old dilemma; what is real to you might not be real to someone else. So, who or what is right? Think about it. When you look in the mirror, you see someone you have known every...
by Paul Rutter | Company Culture
“Of all the skills of leadership, listening is the most valuable—and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That’s how they get word...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into...
by Paul Rutter | External Customer
“Thank you for calling customer service. If you’re calm and rational, press 1. If you’re a whiner, press 2. If you’re a hot head, press 3” ~Randy Glasbergen, Cartoonist Those of you familiar with my background know that I have grown up...