by Paul Rutter | External Customer
“We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” ~ Jeff Bezos, CEO, Amazon.com In this fast paced, high tech digital world, there are countless ways to stay...
by Paul Rutter | Uncategorized
“No matter how little money and how few possessions, you own, having a dog makes you rich.” ~ Louis Sabin It’s a sad day, week and month in our household. Our beautiful 12 year old Golden Retriever, Lucy, (pictured above) passed away from complications from...
by Paul Rutter | Company Culture
“Not only are we not on the same page, I don’t even think we’re reading the same book.” ~ Susan Gale Whether you are the CEO of a company with many departments or divisions, or a manager of a much smaller group of employees, it’s safe to say in order to...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | External Customer
“It isn’t that they can’t see the solution. It is that they can’t see the problem.” ~G. K. Chesterton, British Writer, Poet & Philosopher Wouldn’t it be great if we could all just get along? Both personally and professional? All the...