by Paul Rutter | Uncategorized
“No matter how little money and how few possessions, you own, having a dog makes you rich.” ~ Louis Sabin It’s a sad day, week and month in our household. Our beautiful 12 year old Golden Retriever, Lucy, (pictured above) passed away from complications from...
by Paul Rutter | Company Culture
“Not only are we not on the same page, I don’t even think we’re reading the same book.” ~ Susan Gale Whether you are the CEO of a company with many departments or divisions, or a manager of a much smaller group of employees, it’s safe to say in order to...
by Paul Rutter | External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | External Customer
“It isn’t that they can’t see the solution. It is that they can’t see the problem.” ~G. K. Chesterton, British Writer, Poet & Philosopher Wouldn’t it be great if we could all just get along? Both personally and professional? All the...
by Paul Rutter | External Customer
“Customer satisfaction is worthless. Customer loyalty is priceless.” ~Jeffrey Gitomer It really shouldn’t be very difficult. If you want to keep customers coming back over and over, just give ‘em what they want, right? Well, yes and no. Customer loyalty is...