by Paul Rutter | Customer Experience
“An investment in knowledge pays the best interest.” ~ Benjamin Franklin Education is the key to improvement, no matter how it comes about. We can all learn from books, articles, videos, webinars, classes, etc. The number one way to learn is from people who have done...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“One customer well taken care of could be worth more than $10,000 worth of advertising.” ~ Jim Rohn The term “customer service” has been around a long time, but in the past 3-5 years, the terms customer success and customer experience (or journey) have crept into the...
by Paul Rutter | Customer Experience, Customer Service
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~ Chip Bell Do you have a favorite restaurant? Most people do. If you were asked why it is your favorite restaurant, you might say it’s...
by Paul Rutter | Company Culture, Internal Customer
”Productivity isn’t about being a workhorse, keeping busy or burning the midnight oil…It’s more about priorities, planning and fiercely protecting your time.” ~Margarita Tartakovsky, Writer It’s safe to say we’ve all done it at some point in our life. It could have...
by Paul Rutter | Company Culture, Customer Experience, Customer Service
“If you don’t have time to do it right, when will you have the time to do it over?” ~ Coach John Wooden Growing up, my brother, sister and I all had “weekend chores” around the house we had to complete before we could go and play with our friends. It might be...
