by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Service, External Customer
“You don’t need permission from a boss to make a customer feel great.” ~Jeffrey Gitomer While consumers are finding ever more ways to let companies know their complaints, there needs to be a revolution in how companies can be creative to personalize More Than Perfect®...
by Paul Rutter | Company Culture, Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Company Culture, Customer Service, External Customer, Internal Customer
“If people believe they share values with a company, they will stay loyal to the brand.” ~ Howard Schultz Growing up, I played Little League baseball for a team called Guthrie’s. What is a Guthrie you may ask? I have no idea! It was the name on our jersey, and all I...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Businesses with loyalty programs, on average, are 88% more profitable than competitors who do not” ~ Deloitte Retail Survey They are everywhere these days, used by many of the big companies, and more and more of the smaller ones. From punch cards (buy 6 get the...