by Paul Rutter | Customer Experience, Customer Service
“Feeling gratitude, and not expressing it, is like wrapping a present and not giving it.” ~William Arthur Ward It’s the holiday season, full of good cheer! Peace on earth, good will toward men (and women!). It’s also the most hectic and (sometimes) most stressful time...
by Paul Rutter | Company Culture, Customer Service
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee. It is a total team effort that everyone must buy into from day one on the job. For More Than Perfect ® customer...
by Paul Rutter | Company Culture, Customer Service
“To keep a customer demands as much skill as to win one.” ~Proverb Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the...
by Paul Rutter | Company Culture, Customer Service
“An employee’s motivation is a direct result of the sum of interactions with his or her manager” ~Bob Nelson The last time I checked, there were still only 24 hours in a day. If you spend 8 hours sleeping (which you should) and 8 hours for personal/family time (which...
by Paul Rutter | Company Culture, Customer Service
Annually, in the first week of October, many organizations recognize those employees upon whom delivering exceptional customer service depends. Browse Twitter with the hashtag #NCSW17 or #CustomerServiceWeek and you’ll find a stream of celebratory photos and callouts...
by Paul Rutter | Customer Experience, Customer Service, Uncategorized
The purpose of a business is to create a customer who creates customers. ~Shiv Singh Unless you work in a profession where you have absolutely no human contact whatsoever, you’re bound to hear a complaint from someone now and then. Sometimes it’s a customer...
