by Paul Rutter | Company Culture, Customer Experience, Customer Service
“If you don’t have time to do it right, when will you have the time to do it over?” ~ Coach John Wooden Growing up, my brother, sister and I all had “weekend chores” around the house we had to complete before we could go and play with our friends. It might be...
by Paul Rutter | Company Culture, Internal Customer
“Expectation is the mother of all frustration.” ~ Antonio Banderas I love the game show Jeopardy. I’m always learning something new, but it’s a bit disheartening to see how little I know compared to the real contestants. With that in mind, let’s play Jeopardy! In the...
by Paul Rutter | Company Culture, Internal Customer
“It is amazing what you can accomplish when you do not care who gets the credit.” ~Harry S. Truman You and your team worked hard on that last project. You spent many hours after work, and even came in on the weekends to get it finished on time and under budget. You...
by Paul Rutter | Company Culture
“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” ~ Simon Sinek Barbara, a new employee, was doing a fine job. She...
by Paul Rutter | Company Culture
“Some say our national pastime is baseball. Not me. It’s gossip.” ~ Erma Bombeck (The names in this post have been changed to protect the innocent). “Hey Mary, listen to this…I heard from Bob that Jim spoke to Heather who supposedly overheard Patty telling the new guy...
by Paul Rutter | Company Culture, External Customer
“Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.” ~Dale Carnegie, Best Selling Author The last thing a company wants to do is neglect...
