by Paul Rutter | Company Culture, Uncategorized
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw When your co-workers are also the people you live with, communication challenges are bound to occur. Why? Because when you live and work with the same people,...
by Paul Rutter | Company Culture
“Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work.” ~Vince Lombardi Whether you work in a large company with thousands of employees or a small office with only two staff...
by Paul Rutter | Company Culture, Customer Service
“A player who makes a team great is more valuable than a great player.” ~Coach John Wooden In the sports world, teamwork is everything. Except for maybe tennis and golf, which are individual sports, but that’s another story. A team cannot win with a bunch of...
by Paul Rutter | Company Culture, Customer Experience, Customer Service
“Oftentimes, the lack of a robust . . . assimilation process leaves the new employee confused and disoriented.” ~ Bill Conaty, former Senior Vice President of Human Resources at General Electric We’ve all been there. New job. New company. New hire. First day at work....
by Paul Rutter | Company Culture, Customer Experience, Customer Service, External Customer
“Culture is about performance, and making people feel good about how they contribute to the whole.” ~Tracy Streckenbach In a previous post we talked about the 4 Building Blocks of a More Than Perfect® Service Culture. Now that the culture has been established, how do...
by Paul Rutter | Company Culture, Customer Service
“Culture eats strategy for breakfast.” ~Peter Drucker A strong customer service and customer experience culture will invariably lead to happier customers and happier employees, which leads to repeat business and customer loyalty. Competing just on price is no longer...