More Than Perfect® Blog
3 Must Read Articles For Your Business and a Great Infographic on CRM
"The way to develop the best that is in a man (or woman) is by appreciation and encouragement." ~Charles W. Schwab Every so often I like to share a few articles I have read and think will add value to my readers. It is always good to get a...
6 Ways Leaders Give Customer Service Associates Great Feedback
“Feedback is the breakfast of champions.” ~ Ken Blanchard Giving feedback to your employees can be tricky, depending on who is giving it, who is receiving it, and if the feedback is positive or negative. Put it all together, and it can be...
How Leaders Ensure Employees See Themselves in Company Strategy
“Employee engagement is an investment we make for the privilege of staying in business.” ~Ian Hutchinson The goal of every leader should be to create a product or service that enhances humanity, never breaks down, and ensures repeat business and customer loyalty....
10 Ways Great Leaders Communicate Expectations to Customer Service Associates
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” ~Harry Gordon Selfridge Which is more important: Customer Engagement or Employee Engagement? Do you spend the majority of...
3 Interesting Customer Service Articles and 1 Hilarious Call You Must Hear
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It's always great to read what others are writing about within your industry. Some people like...
How DiSC® Personality Profiles Can Help Your Customer Service Associates
“Every friendship is different because everyone’s personality is different.” ~Nargis Fakhri Luckily, we are all different. Different heights, different weights, and most importantly, different personalities. Can you imagine if we were all the...
What Are The Best Personality Types for Successful Customer Service Associates?
“How customers feel when they interact with an employee determines how they feel about the company itself. “ ~ Daniel Goleman, author Do you have the right personality to work in customer service? You might answer, “I’m not in the customer service department, so I...
Your Company Should be Using Personality Profiles
“There is an amazing power getting to know your inner self and learning how to use it and not fight with the world. If you know what makes you happy, your personality, interests and capabilities, just use them, and everything else flows...
Loyalty Programs Should Benefit the Customer, Not The Company
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” ~Valeria Maltoni Loyalty programs were originally designed to reward those customers who frequent businesses on a...
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