More Than Perfect® Blog
Top 10 BEST and Top 6 WORST Customer Service Stories of 2017
“Human beings are works in progress that mistakenly think they’re finished” ~Dan Gilbert, Harvard Psychologist The quote above is one of my favorites. No human being is ever a “finished” product. We are always growing, learning and developing....
Stay Focused on the Customer for Greatest Results—Here’s How
“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” ~Bruce Ernst It seems safe to say that most...
Capture Raving Fans and Share Their Stories
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” ~Ferris Bueller’s Day Off True or False: Every company wants raving fans? Well, “of course”, you may say, every company wants raving fans. Those raving fans...
15 Inspiring Quotes for a Customer Service Leadership Mindset
“I could agree with you, but then we’d both be wrong.” ~Oscar Wilde Everyone loves a good quote, at least I do. At their best, they can inspire, motivate and get you on the right path. In business, the best quotes talk about attitude, building...
How to Address the Influence of Negative Customer Service Staff Members
"Dealing with employee issues can be difficult, but not dealing with them can be worse" ~ Paul Foster With deference to the 1970 Donny Osmond smash hit, “One bad apple can spoil the whole bunch.” (If you have no clue who or what I’m talking...
The Secret to Cultivating Brand Evangelists
The travel and hospitality industries are stepping up their game in trying to make their customers their best source of advertising. Making your customers raving brand evangelists is leading to increased profits and customer loyalty. According to Ron Kaufman, author...
17 Resolutions You Can Make in the New Year to Ensure Service Culture Success
It’s the New Year, and that means we make resolutions that we sometimes keep for as long as a day, a week or (if we are really determined) even a month. And then it’s back to the same old same old. But this year, you promise yourself, will be different.
12 Festive Customer Service Tips So You Are Not The Grinch Who Stole Christmas
“Feeling gratitude, and not expressing it, is like wrapping a present and not giving it.” ~William Arthur Ward It’s the holiday season, full of good cheer! Peace on earth, good will toward men (and women!). It’s also the most hectic and (sometimes) most stressful time...
Cracking the Customer Happiness Code
There are any number of ways to track customer feedback, and there are any number of metrics you should be tracking. As the technology develops, it will become easier to decide which metrics are worth tracking in order to deliver the optimum service or amenities your customers are looking for.
16250 Cranberry Ct.,Davie, FL 33331
