by Paul Rutter | Company Culture, Customer Service
Annually, in the first week of October, many organizations recognize those employees upon whom delivering exceptional customer service depends. Browse Twitter with the hashtag #NCSW17 or #CustomerServiceWeek and you’ll find a stream of celebratory photos and callouts...
by Paul Rutter | Company Culture, Uncategorized
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw When your co-workers are also the people you live with, communication challenges are bound to occur. Why? Because when you live and work with the same people,...
by Paul Rutter | Company Culture
“Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work.” ~Vince Lombardi Whether you work in a large company with thousands of employees or a small office with only two staff...
by Paul Rutter | Customer Experience, Customer Service, Uncategorized
The purpose of a business is to create a customer who creates customers. ~Shiv Singh Unless you work in a profession where you have absolutely no human contact whatsoever, you’re bound to hear a complaint from someone now and then. Sometimes it’s a customer...
by Paul Rutter | Customer Service
Your customers, as well as your employees, should be raving brand ambassadors. You want everyone singing their praise of your product, service and selection. Recently, I wrote about the four building blocks that set the tone and standards for ensuring a culture for...
