by Paul Rutter | Customer Experience, Customer Service
“Feeling gratitude, and not expressing it, is like wrapping a present and not giving it.” ~William Arthur Ward It’s the holiday season, full of good cheer! Peace on earth, good will toward men (and women!). It’s also the most hectic and (sometimes) most stressful time...
by Paul Rutter | Customer Experience
There are any number of ways to track customer feedback, and there are any number of metrics you should be tracking. As the technology develops, it will become easier to decide which metrics are worth tracking in order to deliver the optimum service or amenities your...
by Paul Rutter | Company Culture, Customer Service
Customer service and customer satisfaction is an attitude and a culture that starts with the owner/ founder/CEO and travels down to every single employee. It is a total team effort that everyone must buy into from day one on the job. For More Than Perfect ® customer...
by Paul Rutter | Company Culture, Customer Service
“To keep a customer demands as much skill as to win one.” ~Proverb Customer service can make or break your businesses reputation, so when hiring someone who will work with your customers in some way, doesn’t it make sense to hire the best person for the...
by Paul Rutter | Company Culture, Customer Service
“An employee’s motivation is a direct result of the sum of interactions with his or her manager” ~Bob Nelson The last time I checked, there were still only 24 hours in a day. If you spend 8 hours sleeping (which you should) and 8 hours for personal/family time (which...
