by Paul Rutter | Company Culture, Uncategorized
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw When your co-workers are also the people you live with, communication challenges are bound to occur. Why? Because when you live and work with the same people,...
by Paul Rutter | Company Culture
“Individual commitment to a group effort–that is what makes a team work, a company work, a society work, a civilization work.” ~Vince Lombardi Whether you work in a large company with thousands of employees or a small office with only two staff...
by Paul Rutter | Customer Experience, Customer Service, Uncategorized
The purpose of a business is to create a customer who creates customers. ~Shiv Singh Unless you work in a profession where you have absolutely no human contact whatsoever, you’re bound to hear a complaint from someone now and then. Sometimes it’s a customer...
by Paul Rutter | Customer Service
Your customers, as well as your employees, should be raving brand ambassadors. You want everyone singing their praise of your product, service and selection. Recently, I wrote about the four building blocks that set the tone and standards for ensuring a culture for...
by Paul Rutter | Company Culture, Customer Service
“A player who makes a team great is more valuable than a great player.” ~Coach John Wooden In the sports world, teamwork is everything. Except for maybe tennis and golf, which are individual sports, but that’s another story. A team cannot win with a bunch of...
