by Paul Rutter | Company Culture, Customer Experience
“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?” ~ Dharmesh Shah, CTO of Hubspot You may have heard the term “Customer-Focused Leadership” and wondered what it was...
by Paul Rutter | Company Culture, Customer Service
“Growth is never by mere chance; it is the result of forces working together.” ~ James Cash Penney, founder, JC Penney Of course, you want your business to grow. Every employee, manager, executive, and owner wants to see more customers, higher...
by Paul Rutter | Customer Service
For all the current and former Boy Scouts around the world, you know the Scout Motto is “Be Prepared.” What the motto means is to be prepared in body and mind to always do the right thing at the right time. For all the business owners and executives around the world,...
by Paul Rutter | Customer Experience, Customer Service
Most people in the United States have heard of Greyhound Bus Company where their motto is: “Go Greyhound and leave the driving to us.” It’s a bus company that provides transportation services throughout the U.S. and Canada, owned by the British company FirstGroup plc....
by Paul Rutter | Company Culture
It’s good to be flexible in all areas of your life, right? Whether it’s a part of your health and wellness routine (stretch those muscles), your personal life (can you pick up the kids today, I don’t feel well), or your professional life (I have a couple of extra...
