by Paul Rutter | Customer Service
In the business world, trust is built up over time. The first time you do business with a company, it might be a small project or a small purchase, and if the company proves itself, the next time you come back, it might be for a bigger project or purchase. According...
by Paul Rutter | Customer Experience, Customer Service
National Customer Service Week this year is from October 1st through Oct 5th. During this time, we celebrate all things having to do with customer service. Did you know there is an annual Customer Service Week? Probably not. It started in 1992 when the U.S. Congress...
by Paul Rutter | Customer Experience
If you read my last blog, you know I am just back from a two-month journey to China and Japan working with some incredibly talented people onboard Royal Caribbean’s Quantum of the Seas. While the majority of our guests were Chinese (97%), the other 3% were...
by Paul Rutter | Customer Service
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson It’s always great to read what others are writing about within your industry. Some people like to have...
by Paul Rutter | Customer Experience
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” ~Ferris Bueller’s Day Off True or False: Every company wants raving fans? Well, “of course”, you may say, every company wants raving fans. Those raving fans tell others all...