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Bridging the Gap: Making Sure You’re Connecting with Customers

Bridging the Gap: Making Sure You’re Connecting with Customers

by Paul Rutter | External Customer

“We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.”  ~ Jeff Bezos, CEO, Amazon.com In this fast paced, high tech digital world, there are countless ways to stay...
The Surprise Factor: Exceeding Expectations Creates Repeat Customers

The Surprise Factor: Exceeding Expectations Creates Repeat Customers

by Paul Rutter | External Customer

In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service”  author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
The Loose Cannon: Dealing with Employee-Customer Conflicts

The Loose Cannon: Dealing with Employee-Customer Conflicts

by Paul Rutter | External Customer

“It isn’t that they can’t see the solution. It is that they can’t see the problem.” ~G. K. Chesterton, British Writer, Poet & Philosopher Wouldn’t it be great if we could all just get along? Both personally and professional? All the...
Love It or Leave It: Creating Customer Loyalty

Love It or Leave It: Creating Customer Loyalty

by Paul Rutter | External Customer

“Customer satisfaction is worthless. Customer loyalty is priceless.”  ~Jeffrey Gitomer It really shouldn’t be very difficult.  If you want to keep customers coming back over and over, just give ‘em what they want, right? Well, yes and no. Customer loyalty is...
Take the Advice: Listening to Your Customer Helps Keep Your Customer

Take the Advice: Listening to Your Customer Helps Keep Your Customer

by Paul Rutter | External Customer

In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service”  author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into...
You Can’t Make This Ship Up®: A Personal Look at Customer Service

You Can’t Make This Ship Up®: A Personal Look at Customer Service

by Paul Rutter | External Customer

“Thank you for calling customer service. If you’re calm and rational, press 1. If you’re a whiner, press 2. If you’re a hot head, press 3”  ~Randy Glasbergen, Cartoonist Those of you familiar with my background know that I have grown up...
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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal