More Than Perfect® Blog
Cutting Corners: The Importance of Doing It Right The First Time
My parents taught us kids lots of things growing up, (as parents tend to do) but this really stayed with me, especially in the business world. Do it right the first time.
How NOT To Treat Your Customers: Grieving Sisters Kicked Off Flight
A little empathy and compassion would have made this a win-win for everyone, but with the very poor customer service skills displayed by the crew, it turned into a lose-lose.
Keep It At Bay: How To Handle Frustration With Your Team
Have you ever gotten frustrated at work? Well, that’s a silly question. Of course you have, we all have. The big question is: How have you handled it?
The Last LAUGH: How To Deal With An Irate Customer
Here’s a novel concept. The customer is NOT always right. But it’s important to remember, the customer always thinks he or she is right.
Sitting on The Fence: The Importance of Decision Making and Execution
Why is it that some people can see a problem and make a decision on how to fix it in a matter of minutes, and others see that same problem and take days, weeks and even months to find a solution?
Stealing Someone’s Thunder: Why Giving Credit is Essential
Great Managers know that giving credit where credit is due is an essential part of being an exceptional leader.
A Picture Paints a Thousand Words: Perception is Everything to Your Customers
In today’s globalized economy, competition is getting tougher and tougher, which makes it more difficult for a product or service to differentiate itself from the rest of the field.
Don’t Miss The Boat: Keeping Everyone On The Same Page of the Employee Manual
Every company, from very small to very large, needs to have some sort of written guideline (online and hard copy) for all employees, and certainly for all new hires.
Heard it Through The Grapevine: How Office Gossip Kills a Team
The gossiper. They are everywhere. You know who they are. Heck, you may be one yourself, or at least participated a few times.
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