More Than Perfect® Blog
Should You Be Collecting Customer Feedback? Only If You Want To Grow Your Business
Do you want to grow your business? Of course you do. That’s why you’re in business, isn’t it? So what’s the best way to do it quickly and at a minimal cost to you?
How to Communicate Customer Complaints With Your Team
We have all been frustrated by businesses we frequent when they have ignored our complaints, misunderstood what we were saying, or were not empowered to help us.
Top Habits of Effective Customer Resolution Professionals
Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail.
Set the Right Expectations to Create More Than Perfect® Customer Experiences
Have you ever stopped doing business with a company or brand because they didn’t live up to your expectations? Or to their brand promise?
Top Habits of Effective Customer Resolution Professionals
Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail.
Invest In Yourself: 2017 Top Conferences for Customer Experience Professionals
Education is the key to improvement, no matter how it comes about.
Customer Success, Customer Service and Customer Experience…What’s The Difference?
Are they the same or is there a difference between the three terms?
Personal Connection: The Key to Customer Loyalty and Repeat Business
During my years in the Hospitality and Cruising industry, we had only one goal in mind. And that was to create such an exceptional experience that exceeded expectations
Burning The Midnight Oil: Why Corporate Balance is Essential to Success
While burning the midnight oil might seem like a great way to study, or get ahead in the corporate world, it actually hinders you in ways you might not realize.
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