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Yeah, You Heard That Right: The Significance of Listening

Yeah, You Heard That Right: The Significance of Listening

by Paul Rutter | Company Culture

“The most basic and powerful way to connect to another person is to listen.  Just listen.  Perhaps the most important thing we ever give each other is our attention”   ~ Rachel Naomi Remen, M.D. “Can you hear me now?”  No?  I didn’t think so.  BECAUSE YOU’RE NOT...
It Takes Two to Tango: Making Your Customers A Part of Your Solution

It Takes Two to Tango: Making Your Customers A Part of Your Solution

by Paul Rutter | External Customer

“Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~Alan Weiss, Author “Million Dollar Consulting” Sorry to break this to you, but you’re not perfect. Nor am I, or anyone I know. Or any business, large...
The Compliment Lottery: Winning People One Word At A Time

The Compliment Lottery: Winning People One Word At A Time

by Paul Rutter | People

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” -Leo Buscaglia, Author, Speaker, Professor. 1924-1998 Let’s be honest,...
Rogue Waves in The Workplace: How To Deal With A Difficult Team Member

Rogue Waves in The Workplace: How To Deal With A Difficult Team Member

by Paul Rutter | Uncategorized

Unless you are a solo-preneur, work from home, or live in a cave, you have probably had the “pleasure” of dealing with a difficult co-worker or team member.  As a Supervisor, Manager or Boss, you know these people are toxic to the work environment, and can cost your...
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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal