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15 Inspiring Quotes for a Customer Service Leadership Mindset

15 Inspiring Quotes for a Customer Service Leadership Mindset

by Paul Rutter | Customer Service

“I could agree with you, but then we’d both be wrong.” ~Oscar Wilde Everyone loves a good quote, at least I do. At their best, they can inspire, motivate and get you on the right path. In business, the best quotes talk about attitude, building relationships,...
How to Address the Influence of Negative Customer Service Staff Members

How to Address the Influence of Negative Customer Service Staff Members

by Paul Rutter | Customer Service

“Dealing with employee issues can be difficult, but not dealing with them can be worse” ~ Paul Foster With deference to the 1970 Donny Osmond smash hit, “One bad apple can spoil the whole bunch.” (If you have no clue who or what I’m talking about, ask your...
The Secret to Cultivating Brand Evangelists

The Secret to Cultivating Brand Evangelists

by Paul Rutter | Customer Experience

The travel and hospitality industries are stepping up their game in trying to make their customers their best source of advertising. Making your customers raving brand evangelists is leading to increased profits and customer loyalty. According to Ron Kaufman, author...
12 Festive Customer Service Tips So You Are Not The Grinch Who Stole Christmas

12 Festive Customer Service Tips So You Are Not The Grinch Who Stole Christmas

by Paul Rutter | Customer Experience, Customer Service

“Feeling gratitude, and not expressing it, is like wrapping a present and not giving it.” ~William Arthur Ward It’s the holiday season, full of good cheer! Peace on earth, good will toward men (and women!). It’s also the most hectic and (sometimes) most stressful time...
Customer Success, Customer Service and Customer Experience…What’s The Difference?

Customer Success, Customer Service and Customer Experience…What’s The Difference?

by Paul Rutter | Customer Experience, Customer Service, External Customer

“One customer well taken care of could be worth more than $10,000 worth of advertising.” ~ Jim Rohn The term “customer service” has been around a long time, but in the past 3-5 years, the terms customer success and customer experience (or journey) have crept into the...

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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal