by Paul Rutter | Customer Service
“Human beings are works in progress that mistakenly think they’re finished” ~Dan Gilbert, Harvard Psychologist The quote above is one of my favorites. No human being is ever a “finished” product. We are always growing, learning and developing. The person we are today...
by Paul Rutter | Customer Service
“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” ~Bruce Ernst It seems safe to say that most businesses know if they...
by Paul Rutter | Customer Experience
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” ~Ferris Bueller’s Day Off True or False: Every company wants raving fans? Well, “of course”, you may say, every company wants raving fans. Those raving fans tell others all...
by Paul Rutter | Customer Experience
The travel and hospitality industries are stepping up their game in trying to make their customers their best source of advertising. Making your customers raving brand evangelists is leading to increased profits and customer loyalty. According to Ron Kaufman, author...
by Paul Rutter | Customer Experience, Customer Service
“This year, let’s resolve to make better bad decisions”. ~Anonymous It’s the New Year, and that means we make resolutions that we sometimes keep for as long as a day, a week or (if we are really determined) even a month. And then it’s back to the same old same old....