by Paul Rutter | Customer Experience, Customer Service
Most people in the United States have heard of Greyhound Bus Company where their motto is: “Go Greyhound and leave the driving to us.” It’s a bus company that provides transportation services throughout the U.S. and Canada, owned by the British company FirstGroup plc....
by Paul Rutter | Customer Experience, Customer Service
“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” ~Lauren Freedman, President of the E-tailing Group For most of our lives, we have been told how important excellent communication skills will...