by Paul Rutter | Customer Experience, Customer Service, External Customer
“Businesses with loyalty programs, on average, are 88% more profitable than competitors who do not” ~ Deloitte Retail Survey They are everywhere these days, used by many of the big companies, and more and more of the smaller ones. From punch cards (buy 6 get the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“What is the shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don’t forget that feedback is one of the essential elements of good communication.” ~ Anonymous Do you want to grow your business? Of course you do. That’s why...
by Paul Rutter | Customer Experience, Customer Service
“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” ~Lauren Freedman, President of the E-tailing Group For most of our lives, we have been told how important excellent communication skills will...
by Paul Rutter | Customer Experience, Customer Service
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~ Richard Branson Have you ever stopped doing business with a company or brand because they didn’t live up...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Motivation is what gets you started…habit keeps you going.” ~ Jim Rohn Being able to resolve customer issues and complaints is one of the top indicators of whether a company will ultimately succeed or fail. When everything goes right with a product or service, the...
