More Than Perfect® Blog
The Importance of Problem Solving in Customer Service
This week’s story features former bookstore B. Dalton and how they demonstrated extraordinary customer service despite not having the product their customer needed.
Actions Speak Louder Than Words
This week’s story features Morton’s Steakhouse and the action they took for a customer that spoke volumes louder than words.
How to Respond to a Bad Customer Experience on Social Media
Customer care on social media is here to stay, so if you do it, you better do it right.
Art of the Apology in Business: How to Show You Mean It
Why are some humans so bad at saying sorry, and so many businesses can’t seem to get it right?
20 Creative Ways to Personalize Customer Service
There needs to be a revolution in how companies can be creative to personalize More Than Perfect® customer service and engagement.
Do The Right Thing: How Your Business Can Impact Customers’ Lives
This week’s story featuring Trader Joe’s shows how doing the right thing can not only make you stand out among your competitors, but also impact your customers’ lives in a significant way.
Get Involved in the Community and Build Customer Loyalty
Today more than ever, it makes good economic sense for businesses to get involved in the local community.
The Waiting Game: Great Customer Experiences Despite Delays
If you want to hold on to your customers, make the wait as short as possible, as interesting as possible, and as distracting as possible.
Should Your Business Have a Loyalty Program?
From punch cards to free cash, from frequent flyer miles to hotel nights for free, it seems our wallets, key chains, purses and smart phones are full of them.
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