More Than Perfect® Blog
Best of Both Worlds: How to be Loved by Your Staff and Your Customers
The lifeblood of any successful organization is to keep your customers coming back, and your employees engaged. Here are a few tips for all your customers, both internal and external.
Age is Just a Number: The Effect Customer Service Has on Every Age
This week’s story featuring Lego demonstrates how creating a lifelong customer can start at any age.
Sweat the Small Stuff: Why Details Matter in Customer Service
The story below highlights Jimyz Automotive and the importance of the “small stuff” a company can do to earn a new customer, possibly for life.
Above and Beyond: The Real Impact Your Actions Can Have on a Customer
Below is a story involving Bungie Studios, a game developer, that demonstrates the true impact of going above and beyond for customers.
Bridging the Gap: Making Sure You’re Connecting with Customers
In this fast paced, high tech digital world, there are countless ways to stay connected with your customers.
All Aboard: Getting Your Staff on the Same Page
It’s safe to say in order to get the most out of everyone, you need to get them aligned with your company’s vision, goals and values. Everyone needs to be on the same page.
The Surprise Factor: Exceeding Expectations Creates Repeat Customers
This week’s story highlights the value of exceeding customers’ expectations to continue building customer loyalty.
The Loose Cannon: Dealing with Employee-Customer Conflicts
Personality conflicts happen all the time, and as an owner or leader, you need to recognize the signs as early as possible to head off any defections, either by the customer or the employee.
Love It or Leave It: Creating Customer Loyalty
If you want to keep customers coming back over and over, just give ‘em what they want, right? Well, yes and no.
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