by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Experience, Customer Service, External Customer
In an Entrepreneur article titled “10 Stories of Unforgettable Customer Service” author Gregory Ciotti highlights ten unique examples of how exceptional customer service goes a long way. The actions of these businesses provide us with insight into how companies...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” ~Jeff Bezos It happened to me again, just like I’m sure it has happened to you and a...
by Paul Rutter | Customer Experience, Customer Service, External Customer
“Never ruin an apology with an excuse.” ~Benjamin Franklin The music industry doesn’t seem to have a problem with it. From Beyoncé’s “Sorry” to Blake Shelton’s “I’m Sorry” to Chicago’s “Hard To Say I’m Sorry,” there are more songs about apologizing than you can shake...