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It Starts With You: Creating The Experience of a Lifetime

It Starts With You: Creating The Experience of a Lifetime

by Paul Rutter | External Customer

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” ~Peter Drucker You might not like this very much, but you will see the word “you” quite a bit in the next few moments.  Not “you” in the personal...
Under Promise, Over Deliver: The Game of Expectations

Under Promise, Over Deliver: The Game of Expectations

by Paul Rutter | External Customer

“Expectation is the mother of all frustration.” ~ Antonio Banderas We all have expectations.  It does not matter where we are or what we are doing, expectations are always there.  Now the expectations may differ depending on the situation, but believe me, they are...
Your Greatest Learning Tool: The Unhappy Customer

Your Greatest Learning Tool: The Unhappy Customer

by Paul Rutter | External Customer

“There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training, and tools...
The End Game: Making Your Customers Walking Advertisements

The End Game: Making Your Customers Walking Advertisements

by Paul Rutter | External Customer

“A satisfied customer is the best business strategy of all.”  ~Michael LeBoeuf, author. What’s the best way to advertise your business? TV?  Nope. Radio? Sorry. Print? Seriously? Social Media? You may think so, but wrong again. The absolute best form of advertising is...
It Takes Two to Tango: Making Your Customers A Part of Your Solution

It Takes Two to Tango: Making Your Customers A Part of Your Solution

by Paul Rutter | External Customer

“Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~Alan Weiss, Author “Million Dollar Consulting” Sorry to break this to you, but you’re not perfect. Nor am I, or anyone I know. Or any business, large...
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Your ability to inspire, validate and encourage your audiences to greatness is second to none. Your wealth of knowledge on individual development for corporate excellence is needed in our highly competitive and global economy.

- Gloria Starr, Developer and CEO Global Success Strategies, Inc

I was extremely pleased with the results and thought Paul did an exceptional job of coaching and inspiring our team members…

- Bonnie Vengalis, President SeaBeyond, Inc

Paul’s vast experience in the areas of Communication, Customer Service and Leadership have been invaluable to me, my learning curve and my company. His unique approach to problem solving, coupled with a great sense of humor and exceptionally high standards are what’s needed in today’s busy corporate world.

- Marguerite Scott, President Marguerite Scott Entertainment

Paul was one of the facilitators for our Board of Directors weekend retreat. From the moment we asked him to participate, Paul was eager and enthusiastic, suggesting great ideas that would add to the overall experience for our very important clients. His speaking skills are first class, as are his work ethic and professionalism…

- Lisa Scott-Founds, President and CEO Winterfest Boat Parade

Paul is an excellent communicator and his workshop brought us back to the basics of superior customer service.

- Colleen Taylor, VP of Operations AAJ Technologies

Speaking on the topic of “Communications for the Business World,” Paul Rutter utilizes years of business experience to drive home key points. He connects easily with the audience, making lessons fun and engaging. The session was content rich and left us wanting more!

- Jade Chen, Office of Development H. Wayne Huizenga School of Business & Entrepreneurship Nova Southeastern University

It is with great pleasure and enthusiasm that I recommend Paul Rutter. In his role Paul has enabled our company to increase profits, decrease expenses and train a new generation of leaders over the past twenty plus years.

- Charly McDonald, Associate Vice President Royal Caribbean International

I thought your remarks were extremely helpful, and it was clear to me that your executive presence commands the attention and respect of everyone in the room. I look forward to seeing and hearing more from you in the future…

- John Ryan, Vice President World Service Technologies – American Express Servicing Portal