More Than Perfect® Blog
Roger That: The Benefits of Leadership that Listens
As you move up the corporate ladder, listening becomes one of the most important skills you will have to master if you want to become successful.
Take the Advice: Listening to Your Customer Helps Keep Your Customer
The actions of these businesses provide us with insight into how companies can ensure they keep their customers for life.
You Can’t Make This Ship Up®: A Personal Look at Customer Service
When you do welcome guests or passengers paying their hard-earned money for a vacation, you want to make sure everything goes according to plan.
Take Me Higher: Setting Company Standards
Whether you are a small, medium or large size company, if you want to be successful, then you must set certain goals, values and standards for all employees to be guided by.
Good Genes: Developing Your Business DNA
You would hope that every company would want you to feel good after doing business with them, and look forward to you returning. That’s what repeat business is all about.
A Conscious Culture: Maximizing Employee Engagement
Our parents and grandparents expected to get a job with one company, stay with that company for 25 or 30 years, and retire with a gold watch and a pension. “The times, they are a changin.”
It Starts With You: Creating The Experience of a Lifetime
You might not like this very much, but you will see the word “you” quite a bit in the next few moments.
Under Promise, Over Deliver: The Game of Expectations
We all have expectations. It does not matter where we are or what we are doing, expectations are always there.
Your Greatest Learning Tool: The Unhappy Customer
The key to keeping your customers is to offer a great service or product at a great price. While this may be a great start, it’s only a start.
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