Failing to make raving fans of every customer?
Losing repeat business to competitors?
Experiencing high employee turnover that’s killing your customer experience?
MAKE MORE THAN PERFECT® CUSTOMER SERVICE THE ONLY STANDARD FOR YOUR BUSINESS
ACHIEVE HIGHER LEVELS OF CUSTOMER SATISFACTION, RETENTION, LOYALTY, AND REPEAT BUSINESS
Adam Goldstein, Vice Chairman, Royal Caribbean Cruises, Ltd.
Attitude, disposition, empathy, creating relationships, consistency and follow through are all areas in which employees should excel in to provide more than perfect customer service.
Don’t let a customer lose trust in an instant. Building trust is a non-stop endeavor.
How using metrics is essential to lifetime business value and long-term customer loyalty.
Keep Your Customers Raving Fans
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ACHIEVE MORE THAN PERFECT® CUSTOMER SERVICE
Paul believes every customer experience, internal and external with any service industry company, should be memorable. Imagine the positive impact on your business if all of your co-workers are striving for their best. Imagine you had vendors providing on-time service and, most importantly, you had customers raving about your company. This would be the epitome of success and is the goal of every company.
So, how can a business create such a culture?
Paul’s More Than Perfect® Customer Service Model establishes a standard for exceeding expectations and growing your business, whether you are a new service industry company or an established one seeking to go.